Privacy Policy

1. Introduction

JW Contractors LLC (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with the JW Contractors LLC client portal (the “Portal”). By using the Portal, you consent to the practices described in this Policy.

2. Information We Collect

We collect the following categories of information:

• Account Information: Name, email address, phone number, mailing address, and login credentials provided when an administrator creates or you register your account.
• Project and Service Information: Property addresses, project descriptions, service types, contract values, schedules, progress updates, photos, documents, change requests, and related communications.
• Financial Information: Invoices, estimates, payments, deposits, balances, and transaction history. We do not store complete credit card or bank account numbers in the Portal.
• QuickBooks Data: With your authorization, we may access customer records, invoices, estimates, payments, and company financial totals from Intuit QuickBooks Online to synchronize data with the Portal.
• Device and Usage Information: IP address, browser type, device identifiers, pages viewed, and timestamps, collected automatically through standard server logs and analytics tools.

3. How We Use Your Information

We use personal information to:

• Provide, operate, and maintain the Portal and related services.
• Communicate with you about projects, estimates, invoices, payments, and support requests.
• Process and record payments, deposits, and account balances.
• Synchronize financial and project data with QuickBooks Online.
• Manage JW Quality Club points, referrals, redemptions, and membership level progress.
• Improve the Portal, monitor usage, and detect fraud or security incidents.
• Comply with legal obligations and enforce our agreements.

4. QuickBooks Integration and Data Sharing

The Portal integrates with Intuit QuickBooks Online to keep financial records consistent. When you or an authorized administrator links a portal account to a QuickBooks customer record, we exchange customer, invoice, estimate, payment, and company financial data as needed for synchronization.

Individual client financial data is synchronized only when a registered portal client is properly linked to the corresponding QuickBooks customer record. Company-wide financial totals are synchronized for internal administrative reporting and may include aggregated data that is not tied to a specific registered portal client.

Intuit’s privacy practices are governed by Intuit’s Privacy Statement and Terms of Service. We encourage you to review Intuit’s policies at https://www.intuit.com/privacy/.

5. Information Sharing and Disclosure

We do not sell personal information. We may disclose personal information:

• To our service providers who perform functions on our behalf, such as hosting, authentication, and email delivery.
• To Intuit QuickBooks Online as described in Section 4.
• To comply with legal process, respond to government requests, or protect our rights and safety.
• In connection with a business transfer, merger, or sale of assets, subject to confidentiality obligations.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, alteration, or destruction. These include encrypted connections, access controls, Row Level Security on database tables, and audit logging for sensitive actions such as QuickBooks linking and unlinking.

No method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or update your personal information.
• Request deletion of your personal information, subject to legal and contractual obligations.
• Withdraw consent to data processing where consent is the legal basis.
• Opt out of non-essential communications.

To exercise these rights, contact us at jwcontractorsllc402@gmail.com.

9. Cookies and Tracking Technologies

The Portal may use cookies and similar technologies to maintain session state, remember preferences, and analyze usage. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Portal functionality.

10. Children’s Privacy

The Portal is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted at this URL with a revised effective date. We encourage you to review this Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: